Using the Snooze Feature in Zendesk

This guide will demonstrate how to utilize the new snooze feature in Zendesk. By following these steps, you will learn how to set a ticket to snooze for a specific duration and manage your snoozed tickets effectively.

The snooze feature in Zendesk allows you to temporarily set a ticket's status to snoozed. By default, this will snooze the ticket for one day, reopening it the next day.

To snooze a ticket for a specific duration, you can select a date from the calendar. For example, if you want to snooze a ticket until December 5th, you can select that date and submit the ticket as snoozed.

After selecting your desired snooze duration, submit the ticket. The ticket will then be set to reopen on the specified date.

If you choose not to select a specific date, the ticket will default to snoozing for one day and will reopen automatically the following day.

Once a ticket is snoozed, you can check your snoozed tickets if they are assigned to you. This is helpful for tracking which tickets you have temporarily set aside.

In the regular ticket views, you can differentiate between snoozed tickets and those that are currently open. This helps you manage your workload effectively.

By following the steps outlined in this guide, you can effectively use the snooze feature in Zendesk to manage your tickets. You now have the ability to temporarily set tickets aside and return to them on your specified timeline. Enjoy a more organized ticket management experience!